Customer Experience Advisor

7 days ago


Richmond, Australia EstimateOne Full time

About E1

E1 is a leading Australian SaaS platform dedicated to revolutionizing the commercial construction industry through innovative procurement solutions. Headquartered in Melbourne, our goal is to become the global industry standard for procurement platforms. With a strong presence in Australia and New Zealand, we are now expanding our services to the UK, backed by a significant $20M investment. This exciting period offers a unique opportunity to join a dynamic team that seeks to make a positive impact on the industry.

About the Role

We are seeking a skilled Customer Experience Consultant to play a pivotal role in supporting our three key audiences: Builders, Subcontractors, and Suppliers. As a Customer Experience Consultant, you will be the customers' advocate, delivering quality support and driving customer satisfaction. Your key responsibilities will include answering and resolving inbound support calls, performing administrative duties, making outbound account calls, and collecting client feedback.

The Ideal Candidate

We are looking for a proactive and tech-savvy individual with excellent communication skills, fluent in English. You will be driven to achieve personal, team, and company goals, with a strong focus on customer satisfaction. As a strong team player, you will be eager to help customers and your team-mates, while prioritizing core team outcomes. You will also be able to manage your own day, identify areas for improvement, and take ownership to influence change.

What We Offer

In addition to a competitive salary, we offer a generous allowance for setting up your own work-from-home zone, the ability to work from home, and $5,000 per year for professional development. You will also enjoy five days of entrepreneurial leave per year to work on your side projects and make them a reality. E1 is an equal opportunity employer committed to providing a work environment that values diversity and inclusion. We encourage you to apply and look forward to discussing this opportunity with you.



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