Customer Experience Strategist

3 weeks ago


Richmond, Australia Australia Post Full time
About the Opportunity

We're seeking a seasoned Customer Advocacy Manager to join our team at Australia Post. As a key member of our Customer Insights function, you'll play a critical role in enhancing customer experience and driving business decisions that support our strategic objectives.

The successful candidate will be responsible for managing our Customer Experience program, including customer feedback collection, analysis, and feedback loops across the Enterprise. You'll work collaboratively with peers to provide a customer's perspective, supporting effective and customer-driven business decisions.

Key responsibilities will include:

  • Executing and managing inner and outer feedback loops to provide insights that support business decisions
  • Designing and managing program uplifts informed by customer data, including A/B testing and trials
  • Delivering insights to contribute to the development of holistic and segmented customer strategies for the Marketing function

We're looking for someone with significant experience in market research or customer insights roles within large and complex organisations. You'll need excellent communication skills, with the ability to build strong relationships at all levels of the organisation.

Key skills and experience include:

  • Ability to translate complex business needs into insights questions and objectives
  • Ability to prioritise workloads and work under pressure to tight deadlines
  • Experience managing team contributors and supporting people learning and development
  • Experience with CX-specific software or platforms (InMoment, Qualitrics)

We're committed to delivering on our values of Trust, Inclusivity, Empowerment, and Safety every day. We're proud to be an inclusive workplace for people from all walks of life and encourage applications from diverse backgrounds.



  • Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a Customer Advocacy Manager to enhance customer experience and deliver a best-in-class Customer Insights function.The successful candidate will support the Head of Customer Insights to inform business decisions that drive strategic objectives and deliver exceptional customer experiences.Key...


  • Richmond, Australia Australia Post Full time

    About the OpportunityWe're committed to delivering exceptional customer experiences, and our upgraded Customer Experience program is designed to help us listen and serve our customers better than ever.As a key member of our Customer Insights team, you'll play a critical role in representing the voice of our customers and driving business decisions that...


  • Richmond, Australia REA Group Full time

    Job Description:At REA Group, we're seeking a skilled Digital Campaign Strategist to join our Lifecycle and Engagement team. As a key member of our marketing team, you'll drive audience awareness, engagement, and conversion through personalized omni-channel programs.Responsibilities:Plan and deliver cross-channel customer marketing campaigns across In-App...


  • Richmond, Australia REA Group Full time

    Lifecycle Campaign StrategistWe're REA Group, a leading global digital business specialising in property.Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care.The Lifecycle & Engagement team is responsible for developing personalised omni-channel Consumer journeys that engage...


  • Richmond, Australia Dusk Full time

    {"title": "Customer Experience Specialist", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a visually...


  • Richmond, Australia Dusk Full time

    {"title": "Customer Experience Specialist", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a visually...


  • Richmond, Australia Australia Post Full time

    About the RoleWe're seeking a highly skilled Customer Experience Analyst to join our team at Australia Post. As a key member of our Customer Experience program, you will be responsible for analyzing and reporting on customer feedback, identifying areas for improvement, and developing strategies to enhance our customer experience.Key ResponsibilitiesMonitor...


  • Richmond, Australia Dusk Full time

    {"title": "Customer Assistant Role Overview", "content": "Ignite Joy in Every CustomerAs a Customer Assistant at Dusk, your mission is to deliver exceptional experiences that leave customers glowing with satisfaction. You will be the face of our brand, showcasing our products and services in a way that exceeds customer expectations.Key...


  • Richmond, Australia Dusk Full time

    About DuskDusk is a leading home decor and candle retailer with a passion for creating warm and inviting atmospheres. We're committed to delivering exceptional customer experiences and providing a supportive environment for our team members to grow and develop.Job Title: Customer AssistantWe're seeking a talented and enthusiastic Customer Assistant to join...


  • Richmond, Australia Dusk Full time

    {"title": "Customer Assistant Role Overview", "content": "Ignite Joy in Every CustomerAs a Customer Assistant at Dusk, your mission is to deliver exceptional experiences that leave customers glowing with satisfaction. You will be the face of our brand, showcasing our products and services in a way that exceeds customer expectations.Key...


  • Richmond, Australia Dusk Full time

    About DuskDusk is a leading retailer of candles and homeware products, dedicated to providing exceptional customer experiences in our stores across Australia and New Zealand.Customer Assistant Role OverviewAs a Customer Assistant at Dusk, you will play a pivotal role in delivering outstanding customer experiences, achieving key performance indicators, and...


  • Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Richmond location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...


  • Richmond, Australia Dr Martens Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...


  • Richmond, Australia Dusk Full time

    At Dusk, we're seeking a talented Customer Assistant who will be the face of our brand, delivering exceptional customer experiences that leave a lasting impression. With a passion for candles and homeware, you'll ignite joy in every interaction and help us achieve our goals.This role is perfect for someone who is eager to learn and grow, with opportunities...


  • Richmond, Australia Skechers Full time

    Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering,...


  • Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Are you looking for an opportunity to launch your career in pharmaceutical sales? Look no further! Our new and exciting Customer Experience Team is seeking a sales superstar to help us develop our business in the pharmaceutical industry. With a killer training program and opportunities for professional development and advancement, this is your chance to...


  • Richmond, Australia Dusk Full time

    About DuskDusk is a leading retailer of candles and homeware products, dedicated to creating a warm and inviting atmosphere in our stores. We're seeking a talented Customer Assistant to join our team and help us achieve our goals.Key ResponsibilitiesDeliver exceptional customer experiences, ensuring every customer leaves our store feeling satisfied and...


  • Richmond, Australia EstimateOne Full time

    E1 is an Australian-born software as a service (SaaS) platform that has been recognized as one of the Australia's Best Places to Work in Australia and NZ by the Australian Financial Review (AFR). Headquartered in Richmond, Melbourne, our goal is to become the global standard for procurement platforms in the commercial construction industry.We are the...


  • Richmond, Australia EstimateOne Full time

    About the RoleWe're seeking a highly skilled Customer Experience Consultant to join our team at EstimateOne. As a key member of our customer support team, you'll play a pivotal role in delivering exceptional support to our customers and the wider E1 business.Our business spans three key audiences - Builders, Subcontractors, and Suppliers. You'll work closely...


  • Richmond, Australia EstimateOne Full time

    About E1E1 is a leading Australian SaaS platform dedicated to revolutionizing the commercial construction industry through innovative procurement solutions. Headquartered in Melbourne, our goal is to become the global industry standard for procurement platforms. With a strong presence in Australia and New Zealand, we are now expanding our services to the UK,...