Customer Experience Strategist

1 month ago


Richmond, Australia Australia Post Full time

About the Opportunity

Australia Post is seeking a Customer Advocacy Manager to enhance customer experience and deliver a best-in-class Customer Insights function.

The successful candidate will support the Head of Customer Insights to inform business decisions that drive strategic objectives and deliver exceptional customer experiences.

Key Responsibilities

  • Manage customer feedback collection, analysis, and feedback loops across the Enterprise.
  • Represent the voice of customers and provide insights to support effective business decisions.
  • Collaborate with peers to drive customer-driven business decisions and deliver excellence in customer offerings and experiences.

About You

We are looking for someone with significant experience in market research or customer insights roles within large and complex organisations.

You will have excellent communication skills, with the ability to build strong relationships at all levels of the organisation.

What We Offer

  • A culturally and linguistically diverse workforce where everyone is valued and respected.
  • A commitment to delivering on our values of Trust, Inclusivity, Empowerment, and Safety.
  • Opportunities for learning and development to help you grow and succeed in your career.


  • Richmond, Australia REA Group Full time

    We are seeking a Senior Consumer Experience Strategist to join our Lifecycle & Engagement team at REA Group. In this role, you will be responsible for driving growth for our financial Services business by experimenting with personalisation of financial experiences in the right point in a consumer's journey.This is a fantastic opportunity to work closely with...


  • Richmond, Australia REA Group Full time

    Unlock a world of possibilities as a Digital Experience Strategist at REA Group, a leading digital business specialising in property.We are committed to creating innovative solutions that revolutionise the way people experience property. As a key member of our team, you will play a pivotal role in shaping the future of our digital experiences.About the...


  • Richmond, Australia REA Group Full time

    Key ResponsibilitiesThe Workforce Planning Strategist will lead and support the Workforce Team responsible for developing and driving strategic workforce plans that align with our business goals and customer support KPIs.Engage and support direct reports to provide roster forecasting and maintenance, schedule adherence, and an in-depth analysis of the...


  • Richmond, Australia REA Group Full time

    Unlock Your Potential in a Dynamic Marketing RoleAt REA Group, we're not your average digital business. From humble beginnings in Melbourne's east in 1995, we've grown into a leading global digital company, specialising in property.We're changing the way the world experiences property, and we need talented individuals like you to help us achieve our...


  • Richmond, Australia REA Group Full time

    Job Description:At REA Group, we're seeking a skilled Digital Campaign Strategist to join our Lifecycle and Engagement team. As a key member of our marketing team, you'll drive audience awareness, engagement, and conversion through personalized omni-channel programs.Responsibilities:Plan and deliver cross-channel customer marketing campaigns across In-App...


  • Richmond, Australia Onside Full time

    Drive Revenue Growth at OnsideWe are seeking a highly experienced Revenue Growth Strategist to join our team at Onside, a fast-growing agritech scale-up. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive revenue growth strategy that drives significant expansion across Australia, New Zealand, and...


  • Richmond, Australia REA Group Full time

    We are seeking an experienced Workforce Planning Strategist to join our Customer Solutions & Operations (CSO) function. This role will play a key part in driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.About the RoleLead and support the Workforce Team in developing and implementing...


  • Richmond, Australia Australia Post Full time

    Job OverviewAustralia Post is a dynamic organization undergoing significant changes to achieve its Strategic Priorities. The Group Procurement team is growing to support this transformation, with a focus on winning in e-commerce and creating digital experiences for our business.We are seeking a skilled Procurement and Supply Chain Strategist to join our...


  • Richmond, Australia E1 Full time

    Unlock Revenue Potential with E1We're seeking an exceptional Revenue Growth Strategist to join our team at E1. In this pivotal role, you'll empower our revenue-driving teams by providing actionable insights, streamlined processes, and data-driven recommendations.As a key member of our team, you'll work closely with Sales, Marketing, Customer Success, and...


  • Richmond, Australia Australia Post Full time

    Experience the Impact of Design at Australia PostWe're on a mission to deliver exceptional customer experiences, and we need your expertise as a Senior Service Designer to join our Research & Service Design team. Australia Post is more than just a mail service – we're a leader in digital transformation, driving innovation and progress in the...

  • SEO Strategist

    2 weeks ago


    Richmond, Australia Accent Group Limited Full time

    Accent Group Limited is offering an exciting opportunity for a skilled SEO Strategist to join its Digital Team.As a key member of the team, you will assist the Group SEO Manager in developing and implementing SEO strategies across all Accent Group eCommerce sites. Your primary focus will be on optimising organic traffic opportunities through technical SEO,...


  • Richmond, Australia Dan Murphy's Full time

    Dan Murphy's is a leading retailer seeking an experienced Senior Merchandise Strategist to lead the strategic direction of our brand.As a key executive voice, you'll drive sales and profit across all channels, influencing decisions across Marketing, Operations, and eCommerce. You'll oversee trade planning and the eCommerce P&L, ensuring alignment with...


  • Richmond, Australia Accent Group Limited Full time

    About the Role:We are seeking a highly skilled Digital SEO Strategist to join our Accent Group Limited team in this exciting Senior SEO Specialist role.Your Key Responsibilities Will Include:Leading the SEO Admin Assistant team, including training, personal development and deliverables delegationsConducting regular technical SEO audits, inputting into...


  • Richmond, Australia Northrop Grumman Full time

    We are seeking a highly skilled Aircraft Maintenance Strategist to join our team at Northrop Grumman Australia.Role OverviewIn this critical role, you will be responsible for providing technical recommendations to the Aircraft Maintenance Programme (AMP) and monitoring its efficiency. Your key objective will be to implement changes that improve aircraft and...


  • Richmond, Australia REA Group Full time

    About the RoleWe are seeking a skilled Digital Marketing Strategist to join our team at REA Group. As a key member of our Consumer Marketing team, you will be responsible for developing and executing marketing strategies that drive business outcomes.The successful candidate will have a strong background in digital marketing, with experience in managing...


  • Richmond, Australia CimpressVista Full time

    About the RoleWe are seeking a highly skilled Senior Marketing Strategist to lead our social media and influencer marketing efforts for 99designs by Vista. As a key member of our team, you will be responsible for developing and implementing strategies to drive brand awareness and engagement across our social media channels.Key ResponsibilitiesSocial Media...


  • Richmond, Australia DELAWARE NORTH Full time

    About Delaware NorthWe are a global hospitality company, delivering unforgettable experiences for our guests.Key Responsibilities:$85,000 - $115,000 per annumDevelop and execute marketing strategies to generate qualified enquiries for MCG Events.Lead the development of creative marketing campaigns to drive engagement and conversion.Collaborate with...


  • Richmond, Australia REA Group Full time

    At REA Group, we're reimagining the future of exceptional home lending consumer experiences and next-generation marketplaces.The Financial Services team is accountable for strategy development and execution, working with partners to build our capability and product offerings. We lead sales management and engage across other lines of business in REA.We're...


  • Richmond, Australia REA Group Full time

    Company OverviewREA Group is a leading global digital business, specialising in property. We're driven by bold and ambitious goals to change the way the world experiences property.Job Description: Lifecycle Campaign ManagerWe're seeking an experienced Lifecycle Campaign Manager to join our team. As a key member of the Lifecycle & Engagement team, you'll be...


  • Richmond, Australia Dusk Full time

    About DuskDusk is a leading home decor and candle retailer with a passion for creating warm and inviting atmospheres. We're committed to delivering exceptional customer experiences and providing a supportive environment for our team members to grow and develop.Job Title: Customer AssistantWe're seeking a talented and enthusiastic Customer Assistant to join...