Customer Success Partnership Professional

5 days ago

Australia beBeeCustomerSuccess Full time $100,000 - $130,000
Customer Relationship Expert Role

This role involves building and maintaining strong relationships with key clients to ensure continued satisfaction and loyalty. As the main point of contact, you will address customer inquiries, resolve issues promptly, and collaborate with internal teams for seamless service delivery.

You will identify opportunities for value enhancement and meet business goals by monitoring and reporting on customer metrics. Developing and implementing strategies to improve customer retention and engagement are also key aspects of this role.

To excel in this position, you should have experience in account management or client relationship roles within the industrial or manufacturing sector. Strong communication and interpersonal skills, along with a results-oriented approach, are essential.

A solid understanding of the industrial and manufacturing industry is also required. Proficiency in analysing customer data to drive informed decision-making is desirable. Regular travel to client sites may be necessary.

Key Responsibilities:
  • Build and maintain strong client relationships.
  • Address customer inquiries and resolve issues promptly.
  • Collaborate with internal teams for seamless service delivery.
  • Identify opportunities for value enhancement.
  • Monitor and report on customer metrics.
Requirements:
  • Experience in account management or client relationship roles.
  • Strong communication and interpersonal skills.
  • Results-oriented approach.
  • Solid understanding of the industrial and manufacturing industry.
What We Offer:
  • A competitive base salary plus superannuation and a company car.
  • A permanent role offering long-term stability and growth opportunities.
  • A supportive and collaborative team environment.
  • Opportunities to develop your skills and progress your career.
About This Opportunity:

This is a unique chance to make a tangible impact by driving customer success and satisfaction. If you are passionate about building strong relationships and delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.

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