Full-Time Customer Service Representative

7 days ago

Melbourne, Victoria, Australia beBeeEmployment Full time $45,000 - $65,000
Customer Service Opportunity

Audika is part of a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.

Key Responsibilities:

  • We seek a passionate and dynamic customer service individual who loves to help people as a Clinic Co-Ordinator supporting Melbourne clinics on a full-time basis (Monday to Friday 9am to 5pm).
  • This role contributes to clinic performance and enhances our customers' experience, requiring a compassionate, process-oriented, and purpose-driven individual with outstanding organisational and customer service skills.
  • You will collaborate with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for all clients.
  • You will learn about products, services, competitive advantages, and government funding programs to expertly apply tailored client-specific sales strategies ensuring they receive the best possible solutions.

Requirements:

  • Previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health environments.
  • Experience working with an older demographic is preferred.
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey.
  • Higher School Certificate (HSC) or TAFE Qualification.

What's in it for you

  • Permanent Full Time role in a global organisation.
  • Performance incentives.
  • Supportive hearing care team.
  • Professional development through clear career path and professional training.
  • Employee Assistance Program.
  • Birthday and Christmas gifts.

Our Values

  • Audika values diversity and inclusivity, respecting employees and creating a supportive culture where everyone can thrive.
  • We create trust, are team players, innovate, and adopt a can-do attitude.

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