Student Progress Manager

Student Success Manager Job Description

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our legacy to shape the future of education.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you're looking to make an impact in a forward-thinking organisation, this is the right time to join us.

Job Summary

The Student Success Manager is responsible for overseeing the Intervention Team function and ensuring consistent, high-quality support is provided to students who are at risk of not meeting course progress requirements. This role provides leadership to the Student Progress Officers, ensures compliance with regulatory and institutional requirements and drives continuous improvement in intervention strategies and processes.

Main Responsibilities:

1. People Management and Leadership

• Lead, supervise and support Student Progress Officers to deliver high-quality case management and student support
• Set clear performance expectations, monitor outcomes, and provide coaching feedback and professional development opportunities
• Manage workload allocation, ensuring balanced caseloads and timely follow-up of student matters
• Promote a culture of accountability, student-centred service and continuous improvement within the team

2. Reporting and Data Analysis

• Monitor student progress data to identify trends, risks and areas for improvement
• Prepare reports on intervention activity, student outcomes and compliance metrics for senior management
• Use data insights to inform decision making and drive improvements in intervention strategies

3. Compliance and Quality Assurance

• Ensure all intervention processes, meetings and course variations are managed in line with policies, procedures and regulatory obligations
• Oversee the accuracy, consistency and timeliness of documentation across the team
• Act as the escalation point for complex or high-risk student cases, ensuring appropriate resolution and compliance

4. Stakeholder Engagement and Collaboration

• Build strong relationships with the wider Operations Team, academic staff, compliance, wellbeing and other internal stakeholders to support a coordinated approach to student success
• Represent the Intervention function in internal forums and working groups
• Provide advice and guidance to staff on intervention processes, compliance requirements and best practice approaches
• Review and refine intervention frameworks, processes and tools to improve effectiveness and efficiency
• Lead initiatives to enhance early identification and support of students at risk
• Contribute to broader student success and retention strategies across the organisation

Required Skills and Qualifications

• Proven experience in a leadership or management role within student services, case management, or academic support
• Strong understanding of course progress monitoring, intervention requirements and compliance obligations in the education sector
• Demonstrated ability to lead and motivate a team, manage performance and build staff capability
• Excellent communication, influencing and stakeholder management skills
• Strong organisational and analytical skills, with experience using data to inform decision making and reporting
• Proficiency in student management systems and Microsoft Office applications
• Ability to manage sensitive student matters with discretion and professionalism

Benefits

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly

About Us

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Job Location

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