Executive Lead
2 weeks ago
Role Overview
We are seeking a highly skilled Client Services Executive to join our team at EBR. The ideal candidate will possess excellent communication and presentation skills, with a willingness to learn and improve.
Key Responsibilities
- Provide exceptional support to our client Stockbroking clients through timely and responsive communication.
- Deliver high-quality, high-calibre client service to ensure a positive experience for all clients, focusing on getting it right first time and acting as a brand ambassador in all client interactions.
- Proactively identify opportunities to enhance the client experience and contribute to business growth.
- Meet KPI and SLA targets, both individually and as a team, to maintain a consistently high level of client service.
- Respond to and manage inbound client queries through various channels, including Phone, Email, Live Chat, and Messaging, professionally and efficiently.
- Evaluate and escalate client issues in a timely manner to ensure a consistently high level of client service.
- Participate in targeted outbound calling incentives to drive business development.
- Ensure compliance with RG146 certification, including annual CPD points.
Requirements
- Excellent communication and presentation skills.
- A willingness to learn and improve.
- Eligibility to work in Australia with a valid working Visa.
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