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Senior Retail Operations Manager

1 month ago

Canberra, ACT, Australia Bunnings Full time

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry.

Estimated Salary: $80,000 - $120,000 per annum

We are seeking an experienced Department Manager to lead our team at the Canberra Airport store. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the smooth operation of the store.

About the Role:
  • SUPPORT THE STORE LEADERSHIP TEAM BY PROVIDING STRATEGIC GUIDANCE AND COACHING
  • SET AN EXAMPLE OF BEST SERVICE AND SUPPORT THE TEAM TO DELIVER FRIENDLY AND HELPFUL ADVICE TO CUSTOMERS
  • COACH THE TEAM ON THE RIGHT SERVICE BEHAVIOURS TO ENSURE A POSITIVE CUSTOMER EXPERIENCE
  • ASSIST WITH INDUCTION AND TRAINING OF NEW TEAM MEMBERS
  • ENSURE MERCHANDISING STANDARDS FIT WITH BUSINESS REQUIREMENTS
  • COORDINATE STOCK TO MAXIMISE SALES AND MINIMISE WASTAGE
Key Requirements:
  • EXPERIENCE IN SUPERVISING AND LEADING CUSTOMER-FACING TEAMS IN A HIGH-SAFETY AND HIGH-COMPLIANCE ENVIRONMENT
  • STRONG ANALYTICAL SKILLS TO DRIVE SALES GROWTH AND IMPROVE CUSTOMER SATISFACTION
  • PASSION FOR CUSTOMER SERVICE AND COMMITMENT TO DELIVERING EXCELLENCE
  • ABILITY TO COACH AND DEVELOP OTHERS TO REACH THEIR FULL POTENTIAL
  • OPEN COMMUNICATION STYLE TO BUILD TRUST WITH TEAM MEMBERS AND COLLEAGUES
Benefits:
  • FLEXIBLE AND INFORMAL WORK ENVIRONMENT THAT BALANCES WORK AND HOME LIFE
  • TEAM DISCOUNT AT BUNNINGS, ONEPASS, AND WITH OTHER WESFARMERS RETAILERS
  • DISCOUNTS FROM CORPORATE PARTNERS, INCLUDING PRIVATE HEALTH INSURANCE AND CAR RENTAL
  • 12 WEEKS PAID PARENTAL LEAVE AND ANNUAL FLU VACCINATIONS
About Us:

We are committed to creating a workplace where everyone feels like they belong. Our company values diversity and inclusion, and we strive to create an environment that is welcoming and respectful to all.