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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Everythingfleet Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Everythingfleet. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Meet and greet customers, providing a warm and welcoming experience
  • Process subscription and rental agreements in a timely and accurate manner
  • Validate customer documents, ensuring compliance with company policies
  • Sell and upsell over-the-counter subscription and rental products, including upgrades and insurance
  • Process credit card payments and update the system accordingly
  • Attend to walk-in customers in a prompt and efficient manner
  • Inspect vehicles prior to and on return of booking to ensure no damage
  • Record vehicle damage, process incident reports, and action claims
  • Assist with vehicle detailing, both inside and out, to ensure a high level of presentation
  • Pick up and drop off customers to the airport from the branch
  • Answer calls and manage reservations for multiple locations
  • Ensure the right vehicles are on site for each reservation
  • Maintain a high level of customer service, answering calls in a timely manner from general enquiries to new reservations
Requirements:
  • Experience in the car/truck rental or subscription industry is a must
  • Outstanding customer service and sales skills, both face-to-face and over the phone
  • Hold a valid driver's license with no restrictions and a good driving record
  • Hold a MR or HR license or be willing to obtain one within the first week of commencing the role
  • Strong computer skills, with the ability to quickly learn point-of-sale software
  • Ability to work unsupervised, with a strong work ethic, sense of responsibility, and accountability
  • Ability to multitask, be highly organized, and maintain a strong attention to detail
  • Experienced in dealing with customer issues and conflict resolution
  • Take pride in your work, the office, and the presentation of the fleet of vehicles
What We Offer:
  • Competitive hourly rate
  • Bonuses and performance incentives
  • Reward and recognition program
  • Ongoing career development and progression opportunities
  • Paid uniform (provided after 6 months, dependent on role)
  • Fortnightly pay
  • Paid day off for your birthday (after 6 months)
Requirements for Application:
  • Full work rights in Australia
  • Current Police Check (National Police Certificate) for employment
  • Experience using point-of-sale software
  • Microsoft Office skills
  • Current Australian driver's license
  • Years of experience as a Car Rental Officer
  • Expected hourly rate
  • Heavy vehicle driver's license
  • Confirmation of car/vehicle rental experience and understanding of vehicle detailing and shuttle bus driving
  • Confirmation of flexibility to work a rotating roster across Monday – Sunday 7am – 7pm, including public holidays
  • Confirmation of own reliable transport to get to Mascot each day