
Operational Excellence Specialist
6 days ago
The Opportunity
We seek a skilled professional to lead the delivery of system enhancements, process improvements, and sales optimisation initiatives. As a Sales Operations Lead, you will collaborate with cross-functional teams to streamline sales workflows, drive automation, and align processes.
Key responsibilities include:
- System Testing & Defect Management: Plan test scenarios, troubleshoot high-impact issues, and support deployment testing as needed.
- Sales Process Optimisation: Review business requirements, streamline sales processes, and drive alignment across teams.
- Stakeholder Engagement: Partner with stakeholders to gather requirements, align testing, and communicate outcomes and change impacts.
- Governance & System Roadmap Delivery: Manage backlog priorities, support roadmap delivery, and drive operational sign-off for Salesforce and Imagine Landmark.
- Reporting & Insights: Track system performance, monitor enhancements and defect fixes, and share insights with Sales Operations leadership.
Requirements
To succeed in this role, you must have:
- Prior experience in a similar role
- Strong analytical skills and attention to detail
- Ability to work collaboratively across departments, manage competing priorities, and build trust through transparent communication
- Excellent communication skills with a focus on clarity, consistency, and stakeholder engagement
- A mindset of continuous improvement, a passion for operational excellence, and fostering a culture of quality and accountability
- Commitment to innovation and collaborative problem-solving within the operations team
Benefits
As a valued member of our team, you can expect:
- Generous leave options, including fertility, parental, and volunteering leave
- Exclusive discounts, wellness perks, and recognition programs
- Opportunities for growth and development through our Accelerate@SWM and SPARK Mentoring programs
Our Values
We live by Be Brave, Better Together, and Make It Happen. We are committed to diversity and inclusion, and we believe that everyone deserves an equal opportunity to succeed.
Apply Now
If you are passionate about operational excellence and want to contribute to a forward-thinking team, we encourage you to apply.
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