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Relationship Associate

2 months ago

Sydney, New South Wales, Australia Flywire Full time
About the Role

We are seeking a highly motivated and results-driven Relationship Associate to join our team at Flywire. As a key member of our Relationship Management team, you will be responsible for driving and executing our solution to partner institutions, with a focus on client relationships, revenue growth, and product improvement.

Key Responsibilities
  • Collaborate with Relationship Managers to drive revenue growth initiatives and activities
  • Initiate, build, and maintain relationships with student-facing points of contact
  • Implement account plans to maximize utilization, growth, and revenue
  • Present products and services to clients in an informative, educational, and consultative manner
  • Escalate and resolve client issues in a timely and professional manner
  • Monitor and report on utilization, payers, and revenue
  • Conduct regular reviews with the customer success team to ensure product and service satisfaction
  • Provide continuous training and resource material management to client departments
  • Maintain effective communications with client administrators across multiple offices
Requirements
  • BS/BA in Business, Communications, or Marketing
  • 1-3 years of experience in the international education industry
  • Willingness to travel (20-25%)
  • Excellent written and verbal communication skills
  • Exceptional presentation skills, including the ability to address and support all levels, including senior executives
  • Strong attention to detail, time management, and organizational skills
  • Excellent interpersonal, analytical, and planning skills
  • Problem-solving and project management skills
About Flywire

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. We've digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. We're an equal opportunity employer, with over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda.