Sydney Support Role

11 hours ago

Sydney, New South Wales, Australia beBeeSupport Full time $120,000 - $150,000
Customer Support Specialist

We are seeking a Customer Support Specialist to join our User Operations team in Sydney. As the frontline support within the team, you will be responsible for providing empathetic and efficient support to our clients.

This is an exciting opportunity to be part of our founding Sydney team, helping establish our local office culture.

Key Responsibilities:
  • Serve as the first point of contact for client support inquiries, delivering timely resolutions.
  • Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
  • Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
  • Maintain a deep understanding of our products and services to provide knowledgeable support.
  • Document client interactions and feedback to aid in continuous improvement of our services.
Requirements:
  • 2+ years proven experience in a client/customer support role, ideally for a technical SaaS product or B2B technology company providing premium support to large and mid-market clients.
  • Exceptional empathy and a genuine desire to help and connect with clients.
  • Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
  • Excellent organizational skills, capable of managing multiple tasks and priorities effectively.
Benefits:
  • Be part of building something special as a founding member of our Sydney team
  • Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home

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