Airline Customer Service Specialist

1 week ago

Adelaide, South Australia beBeeCustomer Full time $55,000 - $82,000

We are seeking talented individuals to join our team at the Adelaide Domestic Terminal. The roles offered are Customer Service Officers and Cabin Baggage Officers.

About the Role

As a Cabin Baggage Officer, you will be responsible for providing exceptional customer service to passengers taking a professional approach that upholds our service standards and culture.

  • Liaising with passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required.
  • Working in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.
  • Handling cash and/or credit card transactions.
  • Discreetly handling customers with excess carry-on baggage.
  • Representing our company image through uniform presentation, grooming excellence and customer service delivery.
  • Complying with our OHS and regulatory responsibilities and standards.

As a Customer Service Officer, you will be responsible for:

  • Providing high levels of customer service at check-in, kiosk or on the concourse as passengers board flights.
  • Service desk duties; processing bookings, reservations, handling late flights and excess booking payments.
  • Baggage service area duties; handling mishandled baggage and lost property.
  • Manual duties including assisting special needs passengers to the gate.
  • Maintaining accurate communications between customer service and other teams.
  • Ensuring aviation safety and security compliance relating to passengers and baggage.
Requirements

To be considered for these roles, you will have:

  • A strong working performance history and demonstrated flexibility in availability.
  • A superior safety focus and customer service orientation.
  • A high energy, can-do approach coupled with affiliation with our Values & Behaviours.
  • An immaculate sense of personal presentation, in line with the highest professional standards of the industry.
  • Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.
  • Excellent computer skills.
  • Cash handling skills.
  • The ability to work on a rotating roster.
Benefits

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.

About Us

We aim to create an environment where our employees feel valued, respected and enabled.

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