Office Operations Manager

1 week ago

Mount Isa, Queensland, Australia beBeeAdministration Full time $100,000 - $140,000
About the Role

We are seeking an experienced administration professional to join our team. As an Administration Manager, you will be responsible for overseeing all aspects of branch administration, including customer service, data entry, and reporting tasks.

  • Ensure that all branch administration and customer service tasks are attended to accurately, consistently and comprehensively.
  • Supervise the local Administration team to ensure team productivity and performance meets business expectations and standards.
  • Oversee branch administration functions to comply with operational standards and KPIs, including that all tasks are attended to promptly, accurately and in accordance with directives.
  • Professionally and conscientiously lead, instruct, set an example for and support team members as delegated, including planning and facilitating ongoing training and development of team members to improve productivity, decrease error rates, promote cross-training, maintain morale, mitigate the impact of absences and reduce staff turnover.
  • Liaise with Branch Management to identify and resolve any problems, performance failures and/or issues relating to procedures or personnel, and actively contribute to process enhancements and improvement.
  • Diligently attend to in-person customer queries to facilitate the best possible customer experience.
  • Align with our quality standards, disciplines and policies at all times.
  • Be aware of and enforce compliance with all Occupational Health and Safety requirements and undertake appropriate action to identify and reduce potential risks on an ongoing basis.

About Us

We are a leading transport and logistics business delivering to Australia and New Zealand. We're committed to innovation, improving our services, and becoming an Environmental, Social, and Governance leader by 2030.

Our Benefits

  • Competitive salary above industry standards

  • Upskilling, training, mentoring and more to support your career development journey

  • Fun and practical employee perks and discounts

  • Flexible work, including work from home

  • Inclusive parental leave policy that supports all parents & carers

  • Peer recognition awards acknowledge when you go above and beyond.

Our Commitment

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

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