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Hospitality Operations Manager

1 month ago

Mount Gambier, South Australia Matthews Hospitality Full time
Assistant Venue Manager

Matthews Hospitality is seeking a highly motivated and experienced Assistant Venue Manager to join our team at the South Eastern Hotel in Mount Gambier, SA.

The successful candidate will be responsible for supporting the Venue Manager in ensuring the smooth day-to-day operations of the hotel, delivering exceptional customer service, and driving continuous improvement across all departments.

Key Responsibilities:

  • Support and collaborate with the Venue Manager to ensure effective hotel operations management.
  • Lead your department, overseeing performance, service standards, and continuous process improvement.
  • Assist in preparing and achieving the hotel's operating budget, sales targets, and CAPEX projects.
  • Ensure compliance with all policies, procedures, and legislative requirements, including liquor licensing and WHS standards.
  • Handle guest inquiries and complaints, ensuring prompt resolution to enhance customer satisfaction.
  • Support the recruitment, induction, and performance management, fostering a positive and engaged team culture.
  • Coordinate and oversee staff training, development, and growth opportunities, encouraging professional development.
  • Plan and execute promotional activities, events, and functions to drive revenue and customer engagement.
  • Ensure all property, plant, and equipment are maintained to the highest standard, addressing issues with the Venue Manager.
  • Promote positive community engagement and uphold Matthews Hospitality's reputation through excellent customer and supplier relations.
  • Oversee financial targets, ensuring budgets are met and surpassed through effective service, people, and product management.

What We're Looking For:

  • Proven experience in hospitality management with a strong focus on customer service and elevating food & beverage operations.
  • Ability to lead, mentor, and inspire teams, fostering a positive and productive work environment.
  • Strong financial acumen, with experience in budgeting, cost control, and achieving revenue targets.
  • Knowledge of WHS and liquor licensing laws, ensuring compliance in all areas of venue operations.
  • Excellent communication skills, with the ability to handle customer and employee concerns professionally.
  • Passion for continuous improvement, innovation, and delivering exceptional guest experiences.

Why Join Us?

  • Be part of a well-respected South Australian family business with career growth and leadership development opportunities.
  • Enjoy a supportive team environment and be involved in driving the hotel's success.
  • Access to various employee benefits, including health club discounts, meal benefits, salary packaging, and professional development opportunities.

Salary package starts at $90,000 (base salary, superannuation, meals)