Hospitality Operations Manager

4 days ago

Mount Gambier, South Australia Matthews Hospitality Full time

Key Responsibilities:

  • Support and collaborate with the Venue Manager to ensure effective hotel operations management.
  • Lead your department, overseeing performance, service standards, and continuous process improvement.
  • Assist in preparing and achieving the hotel's operating budget, sales targets, and CAPEX projects.
  • Ensure compliance with all policies, procedures, and legislative requirements, including liquor licensing and WHS standards.
  • Handle guest inquiries and complaints, ensuring prompt resolution to enhance customer satisfaction.
  • Support the recruitment, induction, and performance management, fostering a positive and engaged team culture.
  • Coordinate and oversee staff training, development, and growth opportunities, encouraging professional development.
  • Plan and execute promotional activities, events, and functions to drive revenue and customer engagement.
  • Ensure all property, plant, and equipment are maintained to the highest standard, addressing issues with the Venue Manager.
  • Promote positive community engagement and uphold Matthews Hospitality's reputation through excellent customer and supplier relations.
  • Oversee financial targets, ensuring budgets are met and surpassed through effective service, people, and product management.

What We're Looking For:

  • Proven experience in hospitality management with a strong focus on customer service and elevating food & beverage operations.
  • Ability to lead, mentor, and inspire teams, fostering a positive and productive work environment.
  • Strong financial acumen, with experience in budgeting, cost control, and achieving revenue targets.
  • Knowledge of WHS and liquor licensing laws, ensuring compliance in all areas of venue operations.
  • Excellent communication skills, with the ability to handle customer and employee concerns professionally.
  • Passion for continuous improvement, innovation, and delivering exceptional guest experiences.

Why Work with Us:

  • Be part of a well-respected South Australian family business with career growth and leadership development opportunities.
  • Enjoy a supportive team environment and be involved in driving the hotel's success.
  • Access to various employee benefits, including health club discounts, meal benefits, salary packaging, and professional development opportunities.

Salary package starts at $90,000 (base salary, superannuation, meals)

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