Hotel Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Hotel Manager to lead our team at Mount Gambier Hotel. As a key member of our management team, you will be responsible for driving business growth, exceeding KPIs, and maintaining exceptional service standards.
Key Responsibilities:
- Strategic Leadership: Lead, mentor, and inspire department heads and staff to create a customer-centric culture that delivers exceptional service and maximises operational efficiency.
- Business Growth: Drive revenue growth through innovative promotions, room sales, F&B activations, and local partnerships. Identify market opportunities to increase foot traffic and guest engagement.
- Financial Management: Oversee all financial operations, including budgeting, forecasting, cost control, and reporting. Implement strategies to improve profitability and ensure all financial targets are exceeded in sales, wages etc.
- Customer Experience: Develop and execute strategies to enhance guest satisfaction, address feedback, and ensure continuous improvement in service quality.
- Compliance & Standards: Maintain high safety standards, legal compliance, and operational excellence, ensuring the hotel meets all industry regulations.
- Community Engagement: Promote the hotel within the local community through networking, sponsorships, and events, enhancing the venue's reputation as a community hub.
Requirements:
- Minimum five years of leadership experience in hotels/hospitality.
- Experience in food, beverage, gaming, and accommodation.
- Available full-time over seven days.
- RSA and RP Badge
- RSG 1 and 2 at a minimum
- Accommodation experience
- Good time management and attention to detail
- Qualifications in hospitality and/or leadership.
What We Offer:
- Career Development: Access to leadership training, ongoing professional development, and opportunities for career progression within a supportive family-owned business
- Health & Well-being: Discounted gym memberships along with access to Bupa Health Plans to prioritise your physical and mental health
- Meal Benefits: On-site meal account plus a 40% discount on meals across all our hotels in South Australia and additional perks.
- Sustainability Initiatives: Be part of an organisation that contributes to reducing our environmental impact through eco-friendly practices and local sourcing.
- Financial Perks: Benefit from our positive salary packaging options, including novated leasing and superannuation support, allowing you to maximise your take-home pay
- Employee Wellness: With accredited Mental Health First Aiders in every hotel, you'll have access to a range of mental health support services to ensure a positive work environment
- Salary package of $115,000 (salary, superannuation plus matching, meals)
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