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Operations Director
2 months ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Next Gen Health & Lifestyle Clubs. As a key member of our management team, you will be responsible for ensuring the smooth operation of our clubs, providing exceptional customer service, and driving business growth.
Key Responsibilities- Assist with the management of club operations, administration, and profitability;
- Provide leadership, motivation, and innovation as a team leader;
- Ensure highly efficient and consistent operational processes;
- Provide operational support to all departments, including Reception, Food & Beverage, Tennis/Squash, Maintenance, Crèche, Gym, Pool, and Sales;
- Develop and implement strategies to improve customer satisfaction and loyalty;
- Collaborate with other departments to achieve business objectives;
- Monitor and analyze key performance indicators to inform business decisions;
- Ensure compliance with company policies, procedures, and regulatory requirements;
- Develop and maintain relationships with key stakeholders, including members, staff, and suppliers;
- Provide training and development opportunities for staff to enhance their skills and knowledge;
- Contribute to the development of business plans, budgets, and forecasts;
- Identify and implement opportunities for cost savings and process improvements;
- Ensure the club is maintained to a high standard, including facilities, equipment, and grounds;
- Manage and resolve conflicts and issues in a fair and timely manner;
- Ensure the club is compliant with all relevant laws, regulations, and industry standards;
- Develop and implement strategies to improve staff engagement and retention;
- Conduct regular audits and reviews to ensure compliance with company policies and procedures;
- Provide input into the development of company policies and procedures;
- Represent the club at external events and functions as required;
- Perform other duties as required by the General Manager or Board of Directors.
- 5+ years of experience in a similar role, preferably in the health and fitness industry;
- Proven track record of success in operations management, customer service, and team leadership;
- Strong communication, interpersonal, and problem-solving skills;
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities;
- High level of integrity, discretion, and confidentiality;
- Ability to work flexible hours, including evenings and weekends, as required;
- Willingness to complete any necessary training or certifications, including WHS/OHS and Pool Operations;
- Pool Lifeguard qualifications or willingness to complete;
- Food and Beverage management experience would be advantageous;
- Strong administration and sound financial skills;
- Extensive operational experience;
- Effective organisational skills and team focused qualities;
- Proficient in developing excellent working relationships with all levels of staff and the ability to develop exceptional customer relations with our valued members;
- Ability to work in a team environment and contribute to a positive and inclusive workplace culture.
- A competitive salary and benefits package;
- Opportunities for career growth and professional development;
- A dynamic and supportive work environment;
- A chance to work with a leading health and fitness company;
- A fun and rewarding work environment with a focus on customer satisfaction and employee engagement.
Please note that this is a full-time position, and flexible hours and days are required. Proof of right to work in Australia documentation will be required to be presented at the first interview. We are inviting direct applicants only. All Next Gen employees require a working with children clearance before commencing.
