Service Operations Director

4 weeks ago

Adelaide, South Australia 201 KONE Elevators Pty Ltd Full time
About 201 KONE Elevators Pty Ltd

We are a leading company in the elevator and escalator industry, renowned for our innovative products and solutions. Our goal is to shape the future of urban mobility and create smart cities that are safe, efficient, and sustainable.

Job Title: Service Operations Director

Salary: AU$140,000 - AU$170,000 per year (base + car allowance + bonus)

Job Description

The Service Operations Director will be responsible for leading and coaching a team to achieve Service Operational targets and objectives. This role requires driving business change initiatives, ensuring business realisation, and promoting a customer-centric service mindset.

The successful candidate will have:

  • 4 years of experience in running a service operations team in a similar role in the Vertical Transport/ Construction Industry
  • Bachelor's degree or strong Electrical/Mechanical background
  • Solid knowledge of service maintenance methods in the elevator Industry
  • Strong business acumen and understanding of the Market and customer needs
  • Experienced in reporting and analytical mindset
  • Wide knowledge of Service contracts and their management
  • Proven experience in maintaining a quarterly and yearly budget
  • Excellent Customer Relationship management skills
  • Proactive approach with ability to communicate effectively with key stakeholders in a matrix organisation
  • Advanced proficiency in SAP, Microsoft Office, Excel and Word, PowerPoint
Responsibilities
  1. Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
  2. Responsible for high level of customer satisfaction in the region
  3. Accountable for developing the team, ensuring their motivation, continuous development and achievement against regional targets
  4. Coaching the team to be customer service and result-oriented
  5. Creating and developing business plans including budget planning and budget control across the region
  6. Management of Supervisors regarding maintenance planning of all their staff regarding PPE & statutory safety guidelines
  7. Continuous improvement of the work processes, including Technical Safety Inspection, Emergency service processes
  8. Responsible for sales in the Service sector of the region, monitoring sales results including a continuous analysis and coordination of delivery
  9. Securing and extending the existing maintenance portfolio, pricing and profitability of KONE
  10. Responsible for high level of ongoing customer satisfaction in the region and ensuring that customers are updated in advance about up-coming maintenance schedules
  11. Responsible for handover from Installation to Maintenance process
  12. Participate in Service Management meetings at a National level
What We Offer
  • Great benefits and remuneration package
  • Work with industry-leading products and technology
  • Join a global organisation with a strong focus on training, safety and quality
  • Career progression opportunities within a global organisation
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work
  • Comprehensive learning and development programs covering a wide range of professional skills
  • Excellent culture and supportive team
Requirements
  • Must be a permanent resident or citizen of Australia or New Zealand

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