Customer Solutions Analyst
1 month ago
About the Role
DP World Australia is seeking a skilled Customer Solutions Analyst to join our team. This exciting opportunity will involve developing transport offerings for future customers and supporting current customers in developing efficiencies in their transport requirements.
Key Responsibilities
- Develop end-to-end transport models to support customer requirements.
- Prepare customer quotations and tender submissions.
- Act as the primary contact for internal and external requests for DP World transport opportunities.
- Review commercial performance of all customers and provide analysis on performance to contract.
- Collaborate with Key Account Managers to ensure smooth onboarding and transition from proposal to operation.
- Develop and lead continuous improvement strategies to drive improvement in customer supply chains.
- Prepare customer presentations to support growth, acquisition, or retention opportunities.
Requirements
- 3-5 years' experience in a similar role.
- Commercial and/or financial qualifications desired.
- Demonstrated experience in report preparation and written correspondence.
- Ability to interpret operational information.
- Professional, positive, and proactive attitude.
- Strong written communication skills.
- Excellent attention to detail.
- Intermediate to advanced skills in Microsoft Excel, Word, and PowerPoint.
- Ability to meet deadlines and work under pressure.
About DP World Australia
DP World Australia is committed to making trade flow better, changing what's possible for our customers and communities. We're a dedicated team of professionals from diverse backgrounds, working together to create stronger, more efficient supply chain solutions.
What We Offer
As a Customer Solutions Analyst at DP World Australia, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the success of our business. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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