Customer Solutions Analyst
3 weeks ago
About the Role
DP World Australia is seeking a highly skilled Customer Solutions Analyst to join our team. As a key member of our commercial team, you will be responsible for developing transport offerings for future customers and supporting our current customers in developing efficiencies in their transport requirements.
Key Responsibilities
- Develop end-to-end transport models to support customer requirements.
- Prepare customer quotations and tender submissions.
- Act as the primary contact for internal and external requests for DP World transport opportunities.
- Review commercial performance of all customers and provide analysis on performance to contract.
- Work with key account managers to ensure smooth onboarding and transition from proposal to operation.
- Develop and lead continuous improvement strategies to drive improvement in customer supply chains.
- Develop customer presentations to support growth, acquisition, or retention opportunities.
Requirements
- 3-5 years' experience in a similar role.
- Commercial and/or financial qualifications desired.
- Demonstrated experience in report preparation and written correspondence.
- Ability to interpret operational information.
- Professional, positive, and proactive attitude.
- Strong written communication skills.
- Excellent attention to detail.
- Intermediate to advanced skills in Microsoft Excel, Word, and PowerPoint.
- Ability to meet deadlines and work under pressure.
About DP World Australia
DP World Australia is a leading provider of logistics and transportation services. We are committed to making trade flow better and changing what's possible for our customers and communities. Our team is dedicated to delivering exceptional service and driving innovation in the industry.
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