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Customer Solutions Analyst
2 months ago
About the Role
An exciting opportunity for a Customer Solutions Analyst to join our growing team in DP World Australia
This role will be responsible for developing transport offerings for future customers and supporting our current customers on developing efficiencies in their transport requirements. This role will also provide the business with an overview of the commercial performance of all current customers.
Key Responsibilities
- Develop end-to-end transport models to support customer requirements.
- Responsible for customer quotations and tender submissions.
- Key contact for internal and external requests for transport opportunities.
- Review commercial performance of all customers and provide analysis on performance to contract.
- Work with key account managers to ensure smooth transition from proposal to operation.
- Develop and lead continuous improvement strategies to drive improvement in customer supply chains.
- Develop customer presentations to support growth, acquisition, or retention opportunities.
Requirements
- 3-5 years' experience in a similar role.
- Commercial and/or financial qualifications desired.
- Demonstrated experience in report preparation and written correspondence.
- Ability to interpret operational information.
- Professional, positive, and proactive attitude.
- Strong written communication skills.
- Excellent attention to detail.
- Intermediate to advanced skills in Microsoft Excel, Word, and PowerPoint.
- Ability to meet deadlines and work under pressure.
About DP World Australia
DP World Australia is a leading logistics and transportation company that provides essential services to the Australian economy. We are committed to the principles of equal employment opportunity and welcome applications from all members of society.
