Front Office Ambassador

5 days ago

Sydney, New South Wales, Australia beBeeProfessional Full time $70,000 - $80,000

Guest Service Professional

We are seeking a dedicated and service-driven professional to join our Front Office team as a Guest Service Agent.

About the Role:

  • Deliver exceptional guest experiences, providing a warm welcome upon arrival and a heartfelt farewell at departure.
  • Update and confirm billing details, ensuring seamless transactions and accurate credit card captures.
  • Prioritize special requests, such as early arrivals, VIPs, long stays, connecting/adjacent rooms, return guests, and specific room setups to guarantee readiness for individual arrival times.
  • Respond to guest inquiries via email, direct message, and telephone, upholding luxury standards of verbiage and response time.
  • Establish and manage VIP folders for next-day arrivals, ensuring all arrangements meet luxury standards.
  • Oversee luggage storage, parcel retrieval, and inventory of loaned items, ensuring timely collection or return before check-out.

Key Qualifications:

  • Tertiary education preferred.
  • A friendly personality with a strong passion for fostering positive guest relations.
  • Experience in a similar role at luxury hotels, resorts, or commercial facilities.
  • Familiarity with Property Management Systems (PMS) and hotel systems, such as Opera Cloud and KnowCross.

About Us:

Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest.

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