Guest Experience Ambassador

14 hours ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $88,000 - $178,000
Guest Experience Ambassador

We are seeking a skilled and enthusiastic Guest Experience Ambassador to join our team at Oaks Lake Crackenback Resort.

As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience from check-in to departure.

This role requires strong communication skills, attention to detail, and the ability to multitask with ease. You will work closely with our front office team to ensure seamless guest transactions and resolve any issues promptly.

Key Responsibilities Include:
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate records and updates, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering personalized recommendations and assistance to enhance their experience.
  • Collaborate with the front office team to achieve optimal guest satisfaction and loyalty.

In return for your hard work and dedication, you will enjoy a competitive compensation package, comprehensive professional induction, and ongoing training to fuel your career progression. Enjoy exclusive discounts on accommodation, food, and beverages worldwide, plus savings and cashback at popular retailers.

Our dynamic organization is dedicated to fostering a workplace culture that celebrates innovation, collaboration, and personal growth. We invest in your skills and provide opportunities for advancement, ensuring that your career flourishes alongside ours.



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