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We are seeking a highly skilled and motivated Front Office Team Member to join our dynamic team. As a key representative of our hotel, you will be responsible for delivering exceptional customer experiences and ensuring seamless guest journeys.
Key Responsibilities:- Manage the check-in and check-out process, providing efficient and personalized service to guests
- Answer general enquiries, engage with guests and offer solutions to exceed their expectations
- Develop relationships with existing and new guests to foster loyalty and drive repeat business
- Collaborate with front office colleagues to achieve operational objectives
- Take guest reservations and manage credit card transactions with professionalism
- Stay up-to-date on hotel facilities and services, using this knowledge to provide expert recommendations and exceed guest expectations
- Experience working with property management systems or similar technology
- Relevant experience in a similar role
- Australian work rights
- National RSA certification
- A strong desire to advance your career in hospitality
- A self-motivated, driven individual who thrives in fast-paced environments
- Armed with creative solutions and a can-do attitude
We offer exclusive staff discounts, flexible working hours and locations, paid leave during your birthday month, internationally recognized training programs, unlimited development opportunities and exciting career prospects within Marriott International.
