
Front Desk Host
3 days ago
We're seeking a charismatic Guest Service Ambassador to join our pre-opening team at Caption by Hyatt Central Sydney. As the face of our hotel, you'll be responsible for delivering exceptional guest experiences and shaping our service standards.
About the Role:- Support the setup and launch of our front office operations, including kiosk check-in, lobby layout, and service flows.
- Deliver authentic, people-first guest service that reflects our brand values of care, curiosity, and connection.
- Assist with arrivals, departures, billing, luggage handling, and Grab & Go sales in a relaxed, helpful way.
- Stay front-of-house and available to respond to guest needs, questions, and feedback.
- Contribute to a tidy, lively, and inclusive lobby space that feels like a local hangout.
- Share insider tips and local recommendations to connect guests with the Haymarket community.
Requirements:
- Preferable experience in a front office or guest-facing hospitality role, lifestyle hotel experience is a plus.
- Be personable and confident engaging with guests and creating genuine connections.
- Stay calm and solutions-focused in a dynamic environment.
- Be proactive, reliable, and comfortable working independently and in a team.
- Have full work rights and flexibility to work a rotating 7-day roster (including weekends and nights).
What's in it for you:
- Join a purpose-driven brand redefining hospitality in Australia.
- Help shape guest service standards for a new kind of hotel.
- Be part of a supportive, inclusive team that values creativity, sustainability, and connection.
- Access global learning and development through Hyatt's network.
- Grow your career with one of the world's leading hotel groups.
- Receive a competitive salary and benefits package.
- Enjoy discounted and complimentary stays at Hyatt properties worldwide.
- Get 10% off private health insurance.
- Benefit from generous leave and paid time off.
- Access mental health and wellbeing support through Hyatt's Employee Assistance Program.
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