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Corporate Travel Account Manager
2 months ago
We are seeking a highly motivated and client-centric individual to join our team as a Corporate Travel Client Success Manager. This role will be focused on ensuring the seamless delivery of travel management services tailored to clients' unique needs, all while nurturing account retention and growth.
**Key Responsibilities:**
- Manage an existing portfolio of accounts with a strong focus on client retention and growth.
- Develop and nurture strong relationships with key decision-makers and stakeholders within the corporate travel industry.
- Provide clients with comprehensive reporting and regular reviews, highlighting travel industry trends and making recommendations to help them make informed decisions about their individual travel programs and policies.
- Analyze customer travel spend to identify potential savings through policy and supplier contracts.
- Act as an active contributing member at internal meetings and keep the business informed about client and market-related developments.
- Collaborate with the implementation, sales, and operations teams to facilitate the smooth onboarding, handover, and integration of new clients.
- Develop strong relationships with suppliers to facilitate and manage client-specific contracts for air, hotel, and car rental to deliver client savings.
**Requirements:**
- A minimum of 3 years of corporate travel industry experience.
- Excellent interpersonal and relationship building skills.
- Customer-focused and committed to achieving results.
- Strong communication and presentation skills.
- Exceptional negotiation skills and adaptability.
- High attention to detail and strong organizational skills.
- Effective time management skills and ability to multitask.
- Familiarity with corporate travel policies and industry trends.
**The Package:**
- Competitive salary of $90K + Super.
- Full-time permanent role.
- Flexible hybrid arrangement - combining WFH and office work.
- Mon - Fri hours.
- Professional development & career growth opportunities.
- Friendly and supportive work environment.
