Senior Corporate Travel Account Manager

1 month ago

Sydney, New South Wales, Australia Travel Trade Recruitment Full time
Job Title: Senior Corporate Travel Account Manager

This role is responsible for delivering exceptional corporate travel solutions that streamline and enhance our clients' travel programs. As a Senior Corporate Travel Account Manager, you will be the key liaison between our company and our corporate clients, ensuring a seamless travel experience and optimising travel programs.

Key Responsibilities:
  • Client Relationship Management: Develop and nurture strong relationships with corporate clients, understanding their unique travel needs and ensuring a high level of satisfaction.
  • Account Coordination: Serve as the primary point of contact for all client interactions, coordinating travel services and ensuring smooth execution of travel arrangements.
  • Travel Program Optimisation: Analyse client travel patterns and expenses to identify opportunities for cost savings and improve travel program efficiency.
  • Contract Management: Negotiate and manage contracts with airlines, hotels, and car rental companies to secure the best terms and rates for clients.
  • Issue Resolution: Address and resolve any travel-related issues or challenges, ensuring minimal disruption to clients' travel plans.
  • Reporting and Analytics: Provide regular performance reports and insights on travel spend and compliance, and recommend strategies for program enhancements.
  • Program Implementation: Assist in implementing new travel programs or policies, including client training on travel procedures and best practices.
  • Market Research: Stay updated on industry trends, new technologies, and travel regulations to offer clients informed recommendations and solutions.
  • Collaboration: Work closely with internal teams, including travel consultants and operations, to ensure effective execution of client travel programs.
  • Client Education: Educate clients on travel policies, tools, and best practices to enhance their overall travel experience and ensure adherence to company policies.
Requirements:
  • Proven experience as an Account Manager in the corporate travel space or a related field.
  • Strong understanding of corporate travel management, travel booking systems, and industry trends.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Strong analytical skills and the ability to use data to drive decision-making.
  • Proficiency in Microsoft Office Suite and travel management software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Minimum experience of 2+ Account Management experience with a Corporate Travel setting.
The Package:
  • Competitive salary of $100k - $120k + Super + Incentives
  • Opportunities for professional growth and career advancement.
  • A supportive and collaborative work environment.
  • Access to cutting-edge travel technology and resources.

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