Key Retail Operations Manager

5 days ago


Central Queensland, Australia Drakes Supermarkets Full time

Excelling as a Customer Service Manager

  • Drakes Supermarkets, Australia's largest independently-owned supermarket chain, is seeking an exceptional leader to drive customer satisfaction and team performance.

The successful applicant will be given the autonomy to tailor the store's service and product offering to meet the unique needs of customers in their local area, working collaboratively with a dynamic and enthusiastic team in a fast-paced retail environment.

Responsibilities:

  • Develop and implement effective strategies to enhance customer experience and loyalty;
  • Leverage extensive knowledge of front-end operations and POS systems to drive sales growth and efficiency;
  • Mentor and lead a high-performing team, fostering a positive and inclusive work culture;
  • Accurately manage staff rosters and ensure seamless day-to-day operations;
  • Cultivate strong relationships with employees, management, and external stakeholders through exceptional communication and interpersonal skills;
  • Analyze sales data and market trends to inform business decisions and optimize store performance;
  • Implement cost-saving initiatives and maintain accurate records of expenditures;
  • Foster a culture of continuous learning and development within the team, identifying areas for improvement and implementing targeted training programs;
  • Ensure compliance with workplace health and safety standards and promote a safe working environment;

About Drakes Supermarkets

As a family-owned and operated private company, Drakes Supermarkets has built a reputation for excellence in the Australian retail industry. With unprecedented growth comes opportunities for talented individuals to excel in various roles, from leadership positions to entry-level jobs.

We offer a competitive salary range: $90,000 - $110,000 per annum, based on location and experience, plus additional benefits and incentives for top performers.



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