Key Account Retail Manager

1 week ago


Central Queensland, Australia Drakes Supermarkets Full time

Drakes Supermarkets is a family-owned and operated private company, Australia's largest independently-owned supermarket chain.

About Us

We are a retail industry success story, known for our unprecedented growth. This provides us with excellent career opportunities within our company.

The Role

We are seeking an experienced Customer Service Manager to join our team. The successful applicant will be given the opportunity to treat the department as their own business, with flexibility to tailor the store's service and product offering to meet the specific needs of customers in the local area.

Responsibilities
  • Manage front-end operations and POS systems
  • Demonstrate unparalleled commitment to customer service
  • Lead and manage staff, including accurate rostering
  • Show passion and enthusiasm for the role, with a hands-on approach
  • Utilize excellent communication skills to liaise with staff and management
  • Order and control costs effectively
  • Exercise strong leadership and delegation skills, including coaching, training, and performance management
  • Maintain a commitment to work health and safety standards
Requirements

To succeed in this role, applicants must:

  • Display a genuine passion for customer service
  • Exhibit a positive attitude and be willing to problem-solve
  • Lead by example and motivate others
  • Communicate effectively with management, employees, customers, and external stakeholders
What We Offer

We offer a competitive salary and benefits package, which includes a base salary of AU$80,000 - AU$100,000 per annum, depending on experience.



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