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Guest Relations Coordinator

2 months ago

Melbourne, Victoria, Australia Wall Street Full time

Position Overview:
As a vital member of our hospitality team, you will serve as the first point of contact for our esteemed guests, ensuring a welcoming atmosphere and exceptional service from the moment they arrive.

Key Responsibilities:

  • Warmly greet and escort guests to their tables, providing a professional and friendly experience.
  • Efficiently manage reservations and address guest inquiries to enhance their experience.
  • Work collaboratively with the front-of-house team to maintain seamless service operations.
  • Offer detailed information regarding our dining options, special events, and menu offerings.
  • Assist with guest services, including coat check and other needs as they arise.

Candidate Profile:

  • Previous experience in a customer service role, preferably in a fine dining environment.
  • Strong communication skills paired with a warm and approachable demeanor.
  • Ability to handle multiple tasks while maintaining composure in a dynamic setting.
  • A genuine passion for hospitality and commitment to delivering outstanding guest experiences.
  • Willingness to work flexible hours, including evenings and weekends.

Working Environment:
We pride ourselves on our team's integrity and dedication to providing remarkable experiences for our guests. Our ideal candidates will possess a strong work ethic, a diverse skill set in the hospitality industry, and a drive for excellence.

Professional Development:
We are committed to supporting your career growth within the hospitality sector, offering opportunities for skill enhancement and cross-training in various roles.

Application Process:
If you are seeking a rewarding career path in hospitality, we encourage you to submit your resume for consideration. Please note that only candidates selected for further discussion will be contacted.