Guest Relations Manager
4 weeks ago
The Assistant Manager will be responsible for overseeing Guest Relations and ensuring the highest standards of customer service are met. This role will build relationships by engaging with guests and focusing on the pre-arrival and arrival experience in accordance with Park Hyatt brand standards.
Key Responsibilities- Build relationships by engaging guests and conducting authentic and personable conversations.
- Ensure all associates provide excellent service to both internal and external customers in other departments as appropriate.
- Efficiently and effectively handle and resolve or liaise with the Front Office Manager regarding all guest complaints and concerns in all areas of the Hotel.
- Assign duties and responsibilities to the Guest Relations Officers and assist them with their duties.
- Ensure that all VIP's and other guest rooms as necessary are checked prior to the arrival of the guest for 100% readiness.
- Leading global hotel brand with career advancement opportunities.
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift.
- Discounted food & beverage and park club health & day spa treatments.
- Discounted onsite car parking.
- Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern.
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave.
- 10% discount with NIB Health insurance.
-
Assistant Manager
3 weeks ago
Melbourne, Victoria, Australia Hyatt Full timeAbout Park Hyatt MelbourneLocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, we create unforgettable experiences for our guests.Benefits of Working with UsLeading global hotel...
-
Guest Relations Ambassador
4 weeks ago
Melbourne, Victoria, Australia Hyatt Full timeAbout the RoleWe are seeking a highly skilled Guest Relations Officer to join our team at Park Hyatt Melbourne. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesConduct pre-arrival calls to ensure guests' needs are met prior to...
-
Guest Relations Ambassador
4 weeks ago
Melbourne, Victoria, Australia Hyatt Full time{"title": "Guest Relations Officer", "description": "About the RoleAs a Guest Relations Officer at Park Hyatt Melbourne, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests. Your primary focus will be on the pre-arrival and arrival experience, ensuring that every guest feels welcome and...
-
Guest Relations Officer
2 weeks ago
Melbourne, Victoria, Australia Hyatt Full timeAbout the RoleThe Guest Relations Officer plays a vital role in ensuring the highest standards of customer service are met by focusing on the pre-arrival and arrival experience of guests.Responsibilities include:Conducting pre-arrival phone calls to commence the arrival experience and ensure guest needs are met prior to arrivalMeeting, greeting, and speaking...
-
Guest Relations Ambassador
3 weeks ago
Melbourne, Victoria, Australia Hyatt Full timeAbout the RoleAs a Guest Relations Officer at Hyatt, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests. Your primary focus will be on the pre-arrival and arrival experience, ensuring that every guest feels welcome and valued.Key Responsibilities:Conduct pre-arrival phone calls to confirm...
-
Guest Relations Ambassador
1 month ago
Melbourne, Victoria, Australia CBRE Full timeUnlock Your Potential with CBREAre you looking for a career that offers flexibility and variety? Do you have a passion for delivering exceptional customer service and working collaboratively with others? We have an exciting opportunity for you to join our team as a Guest Relations Ambassador at CBRE, a global leader in Commercial Real Estate.About the RoleAs...
-
Guest Relations Ambassador
2 weeks ago
Melbourne, Victoria, Australia CBRE Full timeUnlock Your Potential with CBREAre you looking for a flexible work arrangement that suits your lifestyle? We have an exciting opportunity for a Guest Relations Ambassador to join our team at CBRE, a global leader in Commercial Real Estate.About the Role:As a Guest Relations Ambassador, you will be the first point of contact for our clients and visitors,...
-
Guest Relations Ambassador
1 month ago
Melbourne, Victoria, Australia CBRE Full timeUnlock Your Potential with CBREAre you looking for a career that offers flexibility and variety? Do you want to work with a global leader in commercial real estate? Look no further than CBRE, where we're committed to helping you achieve your goals.The OpportunityAs a Guest Relations Ambassador, you'll be the first point of contact for our clients and...
-
Guest Services Ambassador
2 months ago
Melbourne, Victoria, Australia The Standard Hotel Full timeThe Standard HotelAbout the RoleWe are seeking a highly skilled and experienced Guest Services Agent to join our team at The Standard Hotel in Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.Key...
-
Guest Experience Ambassador
4 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional guest experiences at our Melbourne resort. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear...
-
Luxury Guest Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Ritz-Carlton Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards of service are consistently met.Key ResponsibilitiesSupervise and support the...
-
Guest Experience Ambassador
1 month ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Ambassador
1 month ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding hospitality, we want to hear from you!About...
-
Guest Experience Ambassador
4 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Representative
2 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAs a Guest Experience Host at Wyndham Destinations, you will be the face of our company, providing exceptional service to our guests and owners. Your passion for delivering outstanding customer experiences will make a lasting impression on our guests, ensuring they have a memorable vacation.Key Responsibilities:Greet and...
-
Guest Experience Ambassador
2 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeWe're looking for a Guest Experience Host to join our team at Wyndham Destinations. As a key member of our resort operations team, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Greet and register owners and guests, ensuring a warm and welcoming arrival...
-
Guest Experience Ambassador
3 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeWe Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of dedicated professionals is passionate about creating unforgettable memories for our guests.Key ResponsibilitiesGreet and register owners and guestsProvide information on local area attractionsComplete all...
-
Full-Time Guest Experience Specialist
1 month ago
Melbourne, Victoria, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our luxury hotel standards are consistently met.Key ResponsibilitiesProvide personalized guest...
-
Guest Experience Ambassador
2 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeWe Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of dedicated professionals works together to create unforgettable memories for our guests.Key ResponsibilitiesGreet and register owners and guests, ensuring a warm and welcoming experienceProvide...
-
Guest Experience Supervisor
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Ritz-Carlton Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our luxury hotel standards are consistently met.Key ResponsibilitiesSupervise and support the front...