Director of Sales Operations

4 weeks ago

Sydney, New South Wales, Australia Klaviyo Inc. Full time
Job Title: Director of Sales Operations

We are seeking a highly skilled and experienced Director of Sales Operations to join our team at Klaviyo Inc. As a key member of our sales organization, you will be responsible for driving revenue growth and operational excellence across the APAC region.

Key Responsibilities:
  • Develop and execute the sales operations strategy to support the region's revenue goals and sales objectives.
  • Design and implement comprehensive market entry strategies, including market analysis, competitive landscape assessment, and go-to-market plans.
  • Monitor and analyze market trends, customer needs, and competitive activities to inform strategic decisions.
  • Lead and mentor a high-performing sales operations team, fostering a culture of excellence and continuous improvement.
  • Own the regional forecast coordination, taking a data-driven approach and providing clarity and counterarguments to sales leaders to arrive at a number within 5% accuracy.
  • Oversee the development and maintenance of sales dashboards and reports to provide insights into the key drivers behind sales performance.
  • Proactively analyze sales data to identify trends, opportunities, and areas for improvement, highlighting them to management as early as possible.
  • Provide actionable insights and recommendations to the sales leadership team.
  • Find opportunities to improve operational efficiency and effectiveness, implementing organizational systems and processes to support growth and cross-functional collaboration, with a focus on agility.
  • Map out and continuously improve the sales process to streamline workflows and reduce inefficiencies.
  • Develop and enforce sales policies and procedures to ensure consistency and compliance.
  • Coordinate with Business Automation and Systems to enhance productivity and effectiveness.
  • Develop and operationalize sales plays end-to-end that support corporate and/or regional strategies.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
  • Minimum of 10 years of experience in sales operations, business operations, sales management/strategy or a related role, with at least 5 years in a leadership position.
  • 8+ years experience in an enterprise SaaS environment, in particular field sales (or similar) experience or experience working closely with revenue generating teams.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
  • Excellent leadership and team management skills, with a track record of building and leading high-performing teams.
  • In-depth knowledge of sales processes, methodologies, and best practices.
  • Proficiency with CRM systems (e.g., Salesforce) and other sales technology platforms.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive team environment.
  • Professional development and growth opportunities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced sales operations professional looking for a new challenge, please submit your application.

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