Guest Experience Ambassador

2 months ago

Brisbane, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a Guest Experience Host, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay at our resort.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and guest registration.
  • Offer personalized recommendations and information to guests about local attractions, activities, and services.
  • Process all department-related paperwork and maintain accurate records.
  • Utilize communication equipment, including telephones, facsimiles, and computers, to ensure seamless guest communication.

Requirements

  • Previous experience in a similar hotel or resort position.
  • Excellent communication and interpersonal skills, with a genuine passion for customer service.
  • Impeccable presentation and professional grooming standards.
  • High levels of computer literacy and experience with PMS systems (Hirum, Fidelio, Opera, etc.).
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.
  • Clear articulation of the benefits of traveling within the Wyndham Destinations community.

What We Offer

  • Professional development opportunities to enhance your skills and career growth.
  • Discounted hotel stays across the globe.
  • Monthly, Quarterly, and Yearly Recognition Programs.

About Us

Travel + Leisure Co. is a value-driven organization that prioritizes the growth and development of its people. We strive to create an inclusive environment where our associates can deliver exceptional guest experiences and have fun while doing it. Join our global team and build a career where memories start with you.

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