Customer Service Representative

10 hours ago


Gladstone Central, Queensland, Australia Telstra Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Experience Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities
  • Provide quality customer service to all customers, ensuring their needs are met and exceeded.
  • Maximize sales by providing latest product and service information to our customers, identifying opportunities to upsell and cross-sell.
  • Achieve sales and performance targets, working collaboratively with the sales team to drive business results.
  • Ensure store presentation is in line with retail shop standards, maintaining a clean and organized store environment.
Requirements
  • Experience in a customer-facing role, with a proven track record of delivering great customer experiences.
  • Ability to solve complex problems, think critically, and make sound decisions.
  • Effective communication skills, with the ability to work collaboratively with colleagues and customers.
  • Previous experience in a customer-facing environment is highly advantageous.
What We Offer
  • Variety of flexible working arrangements available, including casual, part-time, or full-time positions.
  • Fantastic career growth prospects, with ongoing product training and development.
  • In-store mentor and support, to help you succeed in your role.
  • Highly rewarding sales environment, with opportunities to earn bonuses and incentives.
  • Corporate discounts and benefits, including 30% off Telstra products and services.


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