Hospitality Service Representative
7 days ago
Position Overview
Oaks Hotels is seeking a dedicated Hospitality Service Representative to enhance our guest experience on a casual basis. We value individuals who are committed to delivering outstanding customer care and creating memorable stays for our guests.
As the first point of contact, you will ensure that every guest feels welcomed and valued from the moment they arrive. Your role is crucial in facilitating a seamless experience, including efficient check-ins and check-outs, as well as providing valuable recommendations for local attractions and dining options. Your exceptional service and positive demeanor will leave a lasting impression on our guests.
Key Responsibilities
- Greet and register guests upon arrival
- Maintain professional communication at all times
- Manage reservations and bookings
- Support guests throughout their stay
Required Qualifications
- Prior experience in hospitality or customer service roles
- Strong written and verbal communication abilities
- Outstanding customer service aptitude with a consistently positive attitude
- Proven ability to deliver high levels of guest satisfaction
- Professional appearance and demeanor are essential
- Flexibility to work various shifts, including weekends and holidays
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