Customer Service Specialist

1 day ago

Melbourne, Victoria, Australia Viva Energy Australia Full time

We are seeking a highly skilled Customer Service Specialist to join our Commercial Team in Australia. This is a key role focused on delivering an exceptional experience to our Commercial customers through various communication channels.

Job Overview

This permanent part-time role requires working 3 days a week, with the Customer Service Centre operating from 8am to 8pm Monday to Friday. As a Customer Service Specialist, you will be responsible for taking inbound telephone calls or emails from Viva Energy customers and resolving their queries promptly and professionally.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work collaboratively across the organization. You will be required to maintain accurate records of customer information and relevant actions in supporting systems.

In addition to your technical skills, you will need to demonstrate a strong commitment to outstanding customer service and a willingness to improve the customer's experience. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About the Role

This is a unique opportunity to work for Viva Energy Australia, a company that values flexibility and diversity. We are open to exploring flexibility options, including hybrid, part-time, job-share, and flexible start and finish times. Our goal is to create a positive and inclusive work culture that supports the well-being of our employees.

Responsibilities
  • Respond to inbound customer inquiries via phone and email, providing timely and effective solutions to their queries.
  • Maintain accurate records of customer interactions and update relevant systems accordingly.
  • Work collaboratively with colleagues to resolve complex customer issues and ensure seamless delivery of services.
  • Identify opportunities to cross-sell and up-sell products and services to customers, enhancing their overall experience.
  • Participate in ongoing process improvement initiatives to enhance customer satisfaction and loyalty.
Requirements

To be successful in this role, you will require:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Intermediate-level proficiency in MS Office Suite, ERP systems (JDE preferred), CRM systems (Salesforce preferred), and telephony systems (Amazon Connect preferred).
  • A demonstrated commitment to outstanding customer service and a willingness to continuously improve the customer experience.
  • A strong sense of initiative and problem-solving skills, with the ability to work autonomously and prioritize tasks effectively.
Estimated Salary

$65,000 - $80,000 per annum, based on experience and qualifications.

About Viva Energy Australia

Viva Energy Australia is a leading energy company dedicated to delivering high-quality services to its customers. We value diversity, flexibility, and inclusivity, and we are committed to creating a positive and supportive work culture. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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