Customer Service Representative

1 week ago


Cairns City, Queensland, Australia Avis Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the face of our brand, interacting with customers at the rental counter while marketing products and services, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities
  • Establish customer car rental needs by actively listening and reviewing ABG's various add-ons and services to determine the best options for the customer.
  • Communicate rental procedures and guidelines effectively to ensure a smooth and efficient experience for customers.
  • Complete rental bookings in a timely and accurate manner, ensuring that all necessary information is collected and processed correctly.
  • Answer customer questions and inquiries in a professional and courteous manner, providing solutions to any issues that may arise.
Perks and Benefits
  • Hourly pay, loadings, and commission incentives to reward your hard work and dedication.
  • A comprehensive wellbeing program, including life insurance, discounted health insurance, and superannuation options to support your overall health and wellbeing.
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands, including cinema tickets, fitness classes, and shopping discounts.
  • Employee discounts on car rental across Avis Budget Group, making it easier to explore new destinations.
  • Employee Assistance Programme (EAP) provided by Converge, offering 24/7 support for your mental health and wellbeing.
  • Full training provided to help you achieve your goals and reach your potential.
Requirements
  • A full and valid driver's license is required for this role.
  • This is a casual position that requires a minimum availability of 3-4 days per week.
  • Ability to work in a fast-paced environment while delivering exceptional customer service.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles is highly desirable.
  • Ability to follow procedures and adhere to company guidelines and standards.
  • Comfortable learning and using various computer systems to accurately input rental information.


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