Customer Service Representative

3 weeks ago


Cairns City, Queensland, Australia 4WD SUPACENTRE Full time
Job Title: Click and Collect Service Representative

4WD Supacentre is seeking a highly motivated and customer-focused individual to join our team as a Click and Collect Service Representative in Cairns. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless click and collect experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service and support to all click and collect customers.
  • Ensure the counter and click and collect queues are clean and tidy at all times.
  • Coordinate and call customers to pick up small and manageable items from the front counter, and for large and bulky products from the warehouse.
  • Initiate upsell initiatives by asking curious and informative questions.
  • Maintain a strong understanding of product offerings, new product lines, and discontinued items.
  • Ensure all orders are effectively managed within the required protocols and timeframes.
  • Pick and pack all click and collect orders within set timeframes.
  • Effectively manage and coordinate part order pick-ups and collections notices.
  • Contact customers for short, packed audits.
  • Complete daily audits of click and collect orders.
  • Ensure the click and collect storage areas are neat, clean, and organized at all times.
  • Support the warehouse operations where required for click and collect order pick-ups.
  • Ensure the effective and safe operation of click and collect practices, carrying out duties quickly, safely, and efficiently.
  • Organize warehouse and work area for cleanliness and orderliness at all times.
  • Professionally handle grievances to preserve 4WD Supacentre's reputation.
Requirements:
  • Available to work a Wednesday to Sunday roster or a Friday to Tuesday roster.
  • Proven experience managing click and collect orders from start to finish.
  • High level of customer satisfaction.
  • Previous retail experience (minimum 2 years) with a high energy sales focus.
  • Excellent interpersonal skills, highly customer-centric.
  • Ability to grasp and learn new product SKUs, POS, etc.
  • Knowledge on 12v systems, highly regarded.


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