Customer Service Representative
3 weeks ago
4WD Supacentre is seeking a highly motivated and customer-focused individual to join our team as a Click and Collect Service Representative in Cairns. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless click and collect experience for our customers.
Key Responsibilities:- Provide exceptional customer service and support to all click and collect customers.
- Ensure the counter and click and collect queues are clean and tidy at all times.
- Coordinate and call customers to pick up small and manageable items from the front counter, and for large and bulky products from the warehouse.
- Initiate upsell initiatives by asking curious and informative questions.
- Maintain a strong understanding of product offerings, new product lines, and discontinued items.
- Ensure all orders are effectively managed within the required protocols and timeframes.
- Pick and pack all click and collect orders within set timeframes.
- Effectively manage and coordinate part order pick-ups and collections notices.
- Contact customers for short, packed audits.
- Complete daily audits of click and collect orders.
- Ensure the click and collect storage areas are neat, clean, and organized at all times.
- Support the warehouse operations where required for click and collect order pick-ups.
- Ensure the effective and safe operation of click and collect practices, carrying out duties quickly, safely, and efficiently.
- Organize warehouse and work area for cleanliness and orderliness at all times.
- Professionally handle grievances to preserve 4WD Supacentre's reputation.
- Available to work a Wednesday to Sunday roster or a Friday to Tuesday roster.
- Proven experience managing click and collect orders from start to finish.
- High level of customer satisfaction.
- Previous retail experience (minimum 2 years) with a high energy sales focus.
- Excellent interpersonal skills, highly customer-centric.
- Ability to grasp and learn new product SKUs, POS, etc.
- Knowledge on 12v systems, highly regarded.
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Customer Service Representative
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Cairns City, Queensland, Australia Avis Full time{"title": "Customer Service Representative", "description": "About the RoleWe are seeking a passionate and motivated individual to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, marketing products and services, completing rental bookings, and responding to general customer...
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Customer Service Representative
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Cairns City, Queensland, Australia 4WD SUPACENTRE Full timeJob Title: Click and Collect Service Representative4WD Supacentre is seeking a highly motivated and customer-focused individual to join our team as a Click and Collect Service Representative in Cairns. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and generating sales through our click and...
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