Operations Coordinator

1 day ago

Brisbane, Queensland, Australia beBeeFieldService Full time $70,000 - $95,000
About This Role

We are seeking an experienced Operations Coordinator to join our team in a Field Service capacity.

As an Operations Coordinator, you will be responsible for coordinating and optimising the scheduling and dispatching of field technicians to customer sites to address breakdowns, scheduled maintenance and repairs.

The ideal candidate will have excellent communication skills, a strong ability to multitask and problem solve, and a keen eye for detail. This role requires effective coordination with various departments to ensure timely and efficient resolution of customer requirements.

Key Responsibilities & Requirements
  • Efficiently schedule and dispatch field technicians to customer locations based on geographic location, skills, and urgency of service requests.
  • Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
  • Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
  • Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
  • Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
  • Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
  • Maintain accurate records relating to service and breakdown jobs.
  • Coordinate quoted Additional Repair jobs and third-party suppliers for breakdown jobs.
  • Monitor service Work In Progress.
  • Monitor technician's work hours on a daily basis.
  • Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to the Field Service Manager.

This is an exciting opportunity for a motivated and organised individual who thrives in a fast-paced environment.

What You Will Need To Succeed
  • Excellent communication and interpersonal skills.
  • Able to multitask and prioritise tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and meet deadlines.
  • High level of organisational skills and attention to detail.
  • Familiarity with scheduling software and technology.
  • Good understanding of business operations and principles.
What We Offer

We offer a competitive salary and benefits package, opportunities for career growth and development, and a supportive and dynamic work environment.

Why Choose Us

We pride ourselves on providing a positive and inclusive workplace culture that values diversity, equality and employee well-being.

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