Grow and Thrive with Our Small Business Customers

6 days ago

Sydney CBD, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Customer Success Specialist

Embark on a career as a Customer Success Specialist where you will play an integral role in fostering lasting relationships with small business customers. By delivering tailored banking solutions and expert guidance, you will help our customers achieve their goals and thrive in their local communities.

As a key member of our team, you will work closely with clients to understand their unique needs and develop effective strategies to meet their objectives. Your exceptional problem-solving skills, combined with your ability to build trust and rapport, will enable you to drive customer advocacy and revenue growth.

This dynamic role offers the opportunity to grow and develop your career in a fast-paced, collaborative environment. You will engage with our retail branch network and brokers to enhance portfolio performance and deliver exceptional customer outcomes.

Key responsibilities include:

  • Developing and implementing customized banking solutions that cater to the specific needs of small business customers.
  • Building strong relationships with clients through active listening, empathy, and exceptional communication skills.
  • Identifying opportunities for revenue growth and driving customer advocacy through tailored services and expertise.
  • Collaborating with the retail branch network and brokers to optimize portfolio performance and enhance customer outcomes.

A successful candidate will possess excellent understanding of the SME market, strong customer and relationship management skills, and the ability to solve complex problems creatively. If you are passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.

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