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Lead the most significant transformation in public health history with NSW Health's SDPR program, creating a unified, secure, holistic view of patient information across the state.
Key Responsibilities- Establish and govern incident and problem management frameworks for rapid service recovery and root cause identification.
- Collaborate with eHealth and Health Entity Change Advisory Boards to guide change implementation and minimize operational risk.
- Develop and maintain known error and change databases to support proactive issue resolution.
- Conduct performance reviews and produce reports measuring impact, cost, and service improvement opportunities.
- Coordinate major incident responses and post-incident reviews to drive continuous service improvement and learning.
- Profound knowledge of ITIL disciplines, especially Service Transition and Continual Service Improvement.
- Extensive experience managing Service Management functions in complex digital environments.
- Ability to build strong stakeholder relationships and influence cross-functional teams to support business outcomes.
- Relevant qualifications or equivalent experience in IT service management.
- Thrives in fast-paced, high-pressure settings and effectively balances competing priorities.
