Digital Transformation Lead

2 days ago

Chatswood, Australia beBeeService Full time $129,415 - $169,151
Job Overview

We are leading a major digital transformation initiative in the Australian public health sector, revolutionizing patient care delivery and experience.

This groundbreaking program empowers healthcare professionals and care teams with real-time access to unified patient data, ensuring safer, more transparent, and quality care for every individual.


Position Details

Role: Senior Service Manager - Unified Patient Record System

Location: Chatswood/St Leonards offices

Employment Type: Permanent Full-Time Position

Key Responsibilities:

  • Develop and implement incident and problem management frameworks for swift service recovery and root cause identification.
  • Collaborate with eHealth and Health Entity Change Advisory Boards to guide change implementation and minimize operational risk.
  • Drive proactive issue resolution through known error and change databases.
  • Conduct performance reviews and produce reports measuring impact, cost, and service improvement opportunities.
  • Coordinate major incident responses and post-incident reviews to drive continual service improvement and learning.

Required Skills and Qualifications

Our ideal candidate possesses strong knowledge of ITIL disciplines, particularly Service Transition and Continual Service Improvement.

They should have extensive experience managing Service Management functions in complex digital environments.

The candidate must be able to build strong stakeholder relationships and influence cross-functional teams to support business outcomes.

Relevant qualifications or equivalent experience in IT service management are required.

They should thrive in fast-paced, high-pressure settings and effectively balance competing priorities.


Employee Benefits

Our benefits package includes professional growth and career development, an allocated day off per month, salary packaging, and various health and wellbeing programs to support our team's overall well-being.

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