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Digital Service Transformation Specialist

2 weeks ago

Chatswood West, New South Wales, Australia beBeeTransformation Full time $120,000 - $169,000

Job Title: Digital Service Transformation Lead

Job Description:

As a Digital Service Transformation Lead, you will be responsible for overseeing the development and governance of incident and problem management frameworks to ensure swift service recovery and root cause identification.

You will collaborate with cross-functional teams to guide change implementation and reduce operational risk.

Key Responsibilities include:

  1. Driving the creation and maintenance of known error and change databases to support proactive issue resolution
  2. Conducting performance reviews and producing reports that measure impact, cost, and service improvement opportunities
  3. Coordinating major incident responses and post-incident reviews to drive continual service improvement and learning

Required Skills and Qualifications:

Brings strong knowledge of ITIL disciplines, especially in Service Transition and Continual Service Improvement.

Has extensive experience managing Service Management functions in large, complex digital environments.

Can build strong stakeholder relationships and influence cross-functional teams to support business outcomes.

Holds relevant qualifications or can demonstrate equivalent experience in IT service management.

Thrives in fast-paced, high-pressure settings and can effectively balance competing priorities.

Benefits:

Professional growth and career development

Allocated day off per month

Salary packaging

Various health and wellbeing programs to support our team

Others:

We are looking for a motivated and experienced professional to join our team.

If you are passionate about digital transformation and have a track record of delivering results, we encourage you to apply.

We value diversity and inclusion and welcome applications from all qualified candidates.