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Digital Transformation Leader
2 weeks ago
Lead Digital Transformation in Patient Care
We are seeking an experienced Senior Service Manager to join our team and contribute to the largest digital transformation in Australia's public health history.
The NSW Health SDPR program is revolutionizing patient care by creating a single, secure, holistic, and integrated view of patient information across the entire state.
As a Senior Service Manager, you will play a key role in empowering clinicians and care teams with real-time access to unified patient data, enabling safer, more transparent, and quality care for every person, anywhere.
This is a unique opportunity to be part of a groundbreaking program that is enriching health every day.
Key Responsibilities
- Develop and govern incident and problem management frameworks to support swift service recovery and root cause identification.
- Collaborate with eHealth and Health Entity Change Advisory Boards to guide change implementation and reduce operational risk.
- Create and maintain known error and change databases to support proactive issue resolution.
- Conduct performance reviews and produce reports that measure impact, cost, and service improvement opportunities.
- Coordinate major incident responses and post-incident reviews to drive continual service improvement and learning.
Required Skills and Qualifications
- Brings strong knowledge of ITIL disciplines, especially in Service Transition and Continual Service Improvement.
- Has extensive experience managing Service Management functions in large, complex digital environments.
- Can build strong stakeholder relationships and influence cross-functional teams to support business outcomes.
- Holds relevant qualifications or can demonstrate equivalent experience in IT service management.
- Thrives in fast-paced, high-pressure settings and can effectively balance competing priorities.
Benefits and Opportunities
- Professional growth and career development opportunities.
- Allocated day off per month for personal well-being.
- Salary packaging options available.
- Access to various health and wellbeing programs to support team members.
How to Apply
Submit your cover letter and most up-to-date resume (up to 5 pages), highlighting your relevant skills and experience.
Answer this targeted question: In 300 words or less, describe a large platform or service where you successfully managed a range of IT service-related activities like Incident, Request, Change or Problem management. Tell us about your least compliant team and how you turned their processes around?
While we accept the use of AI tools to assist with resumes and applications, we're eager to see your personality and get to know the person behind the application.
For role-specific enquiries, please contact the hiring manager at Michael.Ormerod@health.nsw.gov.au
For general recruitment and adjustment enquiries, please contact Vaaruni.Narayanaiyengar@health.nsw.gov.au
Additional Information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role, you must have current Australian work rights.
