High-Performing Team Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $125,000
Job Summary

This role involves leading a team of professionals to deliver exceptional customer outcomes in the assessment and resolution of claims.

  • The successful candidate will be responsible for fostering a positive working environment that encourages high performance, develops staff to their full potential, and ensures the safety of assessors in the field.

This position requires strong leadership capabilities, with a proven ability to drive results and create a high-performing team. The ideal candidate will have experience leading remote teams and delivering customer service excellence.

About You
  • A minimum of 4 years' experience leading a team of people is mandatory. Industry qualifications such as Cert IV in General Insurance are desired but not essential.
  • Prior experience in assessing or home/motor claims is also highly desirable.
  • The successful candidate must possess a working knowledge of insurance industry principles and regulations, as well as business products, policies, and procedures.
Key Responsibilities
  • Lead a team of assessors to achieve individual, team, and divisional goals.
  • Develop and implement plans to drive performance and meet targets.
  • Manage day-to-day operations, ensuring all service levels and key result areas are clearly communicated to team members.
  • Analyse data and reports to identify trends and drive continuous improvement.
  • Educate and develop team members to enhance effectiveness and mitigate risk.
  • Contribute to the development and operationalisation of the strategic plan for the region.
Key Capabilities
  • Strong leadership capability with a proven ability to lead a team to achieve individual, team, and divisional goals.
  • Ability to lead a remote team of assessors to achieve positive cost and customer outcomes.
  • Strong coaching and development capability with ability to identify developmental needs of team members and tailor training activities to achieve positive outcomes using a coaching methodology.
  • Proven ability to deliver customer service excellence.
  • Strong analytical skills with the ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
  • Strong change management capability with the ability to recognise, understand and support the need for change and manage the impact on both the team and self.
  • Strong problem-solving skills, with the ability to seek out information and break down problems and situations into simple lists of components.
  • Strong time management skills with proven prioritisation capability.
  • Strong negotiation skills with a constructive and collaborative style.

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