Parts Interpreter

4 days ago

Manningham, Australia Penfold Motor Group Full time

About Penfold Motor Group

Penfold Motor Group is a leading multi-franchise automotive dealer group in Australia, part of Peter Warren Automotive Holdings. With a strong presence in Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, Southeast Queensland, and Victoria, we offer a wide range of vehicle brands and services to meet the needs of our customers.

Job Summary

We are seeking a highly motivated and enthusiastic Parts Interpreter to join our Volkswagen team in Melbourne. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts and accessories orders.

Key Responsibilities

  • Liaise with customers to assist with parts and accessories enquiries, providing accurate and timely information to meet their needs.
  • Utilize the Manufacturer's Electronic Parts Catalogue (EPC) to determine required parts and ensure accurate ordering.
  • Use online Manufacturer's portals to locate and source parts, ensuring timely delivery and minimizing stockouts.
  • Process quotes and orders for customers through our Dealer Management System (DMS), maintaining high levels of accuracy and efficiency.
  • Work collaboratively with our team to provide a high-level standard of customer service, ensuring customer satisfaction and loyalty.

Requirements

  • Ability to work effectively in a team environment, demonstrating individual strength and ability.
  • Capacity to learn quickly and adapt to new processes and systems.
  • Excellent time management and organizational skills, with a strong attention to detail.
  • Ability to operate under pressure and adapt to changing circumstances, maintaining a high level of professionalism.
  • Strong communication and interpersonal skills, with a genuine interest in the automotive industry.
  • Previous experience in the automotive industry, particularly with Volkswagen, Audi, or other European brands, is highly regarded.

Benefits

  • Access to our Employee Assistance Program (EAP), providing confidential support and guidance.
  • Exclusive discounts with our Samsung Partnership Program, offering savings on a range of products and services.
  • Discounted gym memberships, promoting a healthy work-life balance.
  • Training and development opportunities, supporting career growth and advancement.
  • A supportive and inclusive work environment, with ongoing feedback and guidance to ensure success.

Eligibility

All Penfold Motor Group employees must be entitled to work in Australia and will be required to complete a Federal Police Check as part of the recruitment process.

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