Financial Hardship Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerFocused Full time $90,000 - $120,000

Support customers facing financial hardship by providing tailored solutions in line with established policies and procedures.

Main Responsibilities:
  • Deliver exceptional communication skills to handle customer queries empathetically
  • Solve problems and make informed decisions within a collaborative team environment
  • Analyse customer needs and feedback to deliver client-focused solutions
  • Multitask effectively and manage multiple chat conversations simultaneously
Essential Skills and Qualifications:
  • Exceptional communication skills
  • Strong problem-solving and decision-making abilities
  • Able to work collaboratively within a team setting
  • Client service oriented with ability to analyse customer needs and feedback
Benefits Package:
  • Flexible working arrangements to suit individual needs
  • Wellbeing leave days and paid parental leave
  • Paid volunteer time off and donation matching scheme
  • Access to professional development opportunities

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