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Financial Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeHardship Full time $90,000 - $115,000
Financial Support Specialist

We're transforming our business to meet changing societal needs.

Main Responsibilities:

  • Assess client situations and provide tailored financial solutions.
  • Negotiate financial assistance options with clients or their representatives.
  • Liaise with internal teams to develop financial assistance plans.
  • Respond to client inquiries, confirming hardship assistance solutions in writing.
  • Maintain accurate records of client interactions and agreed-upon hardship solutions.
  • Investigate and resolve client complaints and disputes.

Requirements:

  • High-volume retail consumer credit experience in the Banking & Finance industry.
  • Residential lending experience is highly desirable.
  • Empathy, understanding, patience, and resilience are essential.
  • Strong influencing and negotiation skills.
  • Exceptional written and verbal communication skills.

About the Role:

Our team fosters inclusion, diversity, and a sense of belonging, sparking creativity and innovation. We seek someone who sees opportunity where others see challenge.