About the Role

We are seeking a highly skilled and experienced Bell Services Captain to join our team at the Fairmont Olympic Hotel in Seattle. As a key member of our Guest Services team, you will be responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services.

Key Responsibilities

• Provide exceptional guest service and ensure that all guests are recognized and assisted in a timely and professional manner.
• Ensure that all Fairmont standards, procedures, and practices are followed, and provide training and coaching to colleagues as needed.
• Take ownership of creating personal connections with guests and colleagues through emotional luxury.
• Assist in achieving labor productivity standards by adjusting staffing levels to meet business demands.
• Ensure that all guest belongings and hotel property are protected and maintained.

Requirements

• Minimum of 2 years' experience in Valet/Bell operations, with supervisory experience preferred.
• Ability to work independently and prioritize responsibilities and handle multiple tasks and guest requests.
• Passion for guest service, strong guest service orientation, and training skills required.
• Excellent communication and customer service skills.
• Proficiency in Windows XP and MS Office required.
• Valid driving license required.

What We Offer

• $23.23/hour + tips
• Employee travel program with discounted rates in Fairmont's and Accor worldwide
• Parking/Commuting discounts
• Medical, dental, vision insurance available for all full-time colleagues and their families
• 401K retirement plans with a 4% match for all colleagues
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Physical Aspects of the Position

• Must be able to stand on feet throughout the shift, with intermittent periods of walking.
• Must be able to frequently lift and carry up to 25 lbs at shoulder height.
• Must be able to occasionally push/pull up to 75 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We are an equal opportunity employer. All offers contingent on background check and E-Verify.